Samsung updated press today on the status of the Galaxy Note 7 recall and exchange program, announcing that over 500,000 new replacement devices are in the US and on their way to carrier partners. They also reminded us that a software update to make you feel warm and cozy about your new phone is rolling out, but you already knew that.
Some of our readers were pinged by Best Buy over the weekend with a note about picking up their replacement phone, so we know that some exchange devices are and have been available. But we are aware that most of you are still waiting (Tim would be a part of that crowd), even though Samsung told us to expect them “no later” than September 21. As it turns out, the 21st is more than likely the day you will all get the chance to pickup a new Note 7. Samsung has essentially said that if new Note 7 devices aren’t already at your local carrier or retailer, they should be there no later than tomorrow for you to make the swap.
Samsung also told The Verge that they have seen about 25% of Note 7s exchanged in the US, which seems low to me, but they seem satisfied with that number at the moment, stating that 25% is “an extraordinarily fast start toward achieving our goal of removing every single affected Note 7 from circulation.” Either way, that means 75% of Note 7s sold that could be a fire hazard are still in the wild.
As we mentioned last week, it’s time for everyone to get rid of their Note 7s. If you have friends who own them, you should probably tell them the situation and that their phone isn’t safe. If only 25% of Note 7 owners have attempted to exchange, we have a lot of bad Notes just waiting to do damage.
Via: Samsung | The Verge