Kellen
it is now 7:08pm on the west coast and we have zero confirmed ota updates of android 2.1 to motorola droid devices. now remember, that according to motorola’s official facebook page, this latest update was supposed to start rolling out this week. i think we all understand that today is only wednesday and their are plenty of days left in the week for this to happen, but for whatever reason we had all heard rumors of a february 10th date. with that said, here is a list of happenings/rumors/updates that we’ve experienced on day 1 of the rollout…
8:53am: motorola releases 2.1 update details via faq page.
10:52am: we send the following tweet noticing that motorola has removed the details list.
12:03pm: official motorola forum manager posts this:
Update: How embarassing. Apparently we jumped the gun on these details….
Message was edited by: Matt (Forums Manager)
1:40pm: same forum manager attempts to clarifies his post:
Sorry if I wasn’t clear.
* The details posted here and on the Support site were prematurely released for public view.
* They have been removed from both places.Hope that clears up the confusion.
1:40pm: sometime near the forum managers post, the faq page containing details is updated with the following:
DROID – Android 2.1
How can I get the latest Android 2.1 software?There is a release coming, check back soon.
2:53pm: droidforums.net member quotes his brother who apparently works for verizon…
My brother works for Verizon, just as a sales rep, and he just told me that he heard the update was bricking phones in their tests and was cancelled until they figure out why. Like i said he is a run of the mill sales guy who i don’t know if he heard from any reputable or not
4:29pm: droidforums.net member calls motorola support and receives bad news…
I just called Motorola’s Android support line at 800-734-5870. The representative said that the update will not be rolling out this week or next week. They are expecting it next month. I think Cereal Killer’s source might have been right about March…
5:39pm: same member receives email from motorola support representative…
Motorola to me
show details 6:28 PM (1 hour ago)Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
To update this question by email, please reply to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.
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Subject
Motorola Customer CareDiscussion Thread
Customer (Entered by Reygen Navales) 02/10/2010 07:28 PM
cu is asking if when will be the next up date.
I told him that we expect it next month. cu ask if this week. I told him no we do not have informationsQuestion Reference #100211-011724
Product Level 1: Cell Phones
Product Level 2: Android Series
Product Level 3: DROID
Category Level 1: How To Use
Category Level 2: Software/Applications
Date Created: 02/10/2010 07:28 PM
Last Updated: 02/10/2010 07:28 PM
Status: Solved
Carrier: US – Verizon
IMEI Number:
ESN/ MEID #:
7:00pm: blogs around the world finally realize that motorola has removed the details sheet that we tweeted about 8 hours ago and spam off posts which have people assuming the update is not happening.
7:06pm: still no updates to be reported…
7:53pm: reader @techdave1992 speaks with motorola support and gets the most positive news of the day…
8:07pm: motorola forum manager really clarifies his statements…
I did clarify my original comment here — easy to miss. I was only speaking about the notes. And since my information about those was so bad, please excuse me if I make no additional comments. I’m just really sorry that my error resulted in bad feelings for some Droid owners.
10:05pm: another reader (@xian1218) confirms with motorola support that the update will start any time now…
8:00am (2/11): still no updates confirmed at this time and still no reason to believe that this update will not happen this week.
i’m still completely confident that the update will happen this week. just because the detail sheet was pulled and some forum manager chose some interesting words doesn’t mean we aren’t getting it. boy genius report and a bunch of other sites have everyone believing that motorola has lied to us and pulled the plug on the update. (love all you sites, but you’ve got to realize your power!) i’m not buying that nor following their logic.
i’ve got a facebook message confirming the update this week which has not been taken back. i’ve then got a details sheet released on the day that we all expected the update. sure it was taken down, but why would it be up if the ota update hadn’t started yet? just chill everyone and wake up tomorrow to a bunch of droids running android 2.1.
stay tuned either way as we’ll continue to provide the latest updates as we have them!
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